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Hi A month ago I went to Jackson Square for a walk and purchased two pairs of sandals. The first pair started ripping from the side and they were kind enough to exchange. It took me over 3 visits to have them changed. Now the new pair that I just exchanged for the...
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1.0
Product
#1087487
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My daugter and I went graduation shopping at Eastgate Square in Hamilton. We purchased the dress first then qent shoe shopping. My daughter saw these heels so she tried them on and said I like these I told her let's look around the mall first the young lady working...
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1.3
#1056461
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Apparently they have a no return policy but don't let their customers know about it. I tried to return boots and they wouldn't take them back because they have a tiny sign hidden in the back side wall where no one looks and they use this to say it's policy. The store...
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1.0
I didn't like
  • I did not like
#729174
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Stepss Return Policy Review

Stepss
#767141
3.0
Details
Do not purchase anything they are good at opening and closing stores. I have a pair of boots as gift that r too small and i cant return no store will honor my return. Will report to bbb
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Advertised vs Delivered
Price Affordability
Product or Service Quality
That is really looks like Indian story ,!!!!!!! I alway shop at that store with all my friends , we alway get the best deals ever and good quality , I got my boot a month ago ( it's Steve Madden brand ) for 89$ only!!! The regular price for that shoe from Steve...
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4.6
#608829
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You can find all of their shoes at the flea market for $15-20 and they sell them for anywhere from $110-130... They have the worst quality in the world all their shoes are from China they are way over priced and often have many damages or even nails sticking out the...
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#584077
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Same story! This is my email to their customerservice@stepss.ca I think that after reading several reviews they will ignore me :( I bought a pair of sandals on July 16, 2014 at your Oshawa, Ontario location. Two weeks later they broke. I only wore them indoors in my...
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Anonymous
Anonymous

Hi,I'm sorry to hear about your problem. Please come in to the Scarborough Town location with your receipt and we will speak to Oshawa. Ask to speak to Negin or Ahmed. You can...

#519958
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I was trying on boots as one does in a shoe store..(the Dufferin Mall location,) and I had returned a third pair saying they did not fit, and was waiting on a fourth. The employee then said "Ok, are you sure you want to try these, because like I don't want to keep...
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Anonymous
Anonymous

this store is the worst with customer service and also with keeping their employees. firstly i would like to say that no one and i mean absolutely no one should buy anything f...

Anonymous
maz

What was the number to head office I wish to make a complaint as well

#481593
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I am going to set aside my issue that I have with their "No Returns" policy for a minute and tell you my major issue: the Store Manager. When I returned to the store the next day to try to resolve my issue, the Sales Associate called the Store Manager to discuss it. I...
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Anonymous
Anonymous

Hi, Sorry to hear about your issue this is not a Stepss policy. If you can please let me know which location we will take the proper measures to insure this doesn't happen in ...

#476470
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Purchased three pairs of boots all listed at $170/each at the Windsor location during their buy 1 get 2 free sale. I told the manager that I wasn't from Windsor and asked him if I could exchange 1 of the 3 pairs at another location, and he told me "Yes, no problem!...
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Anonymous
Anonymous

Adding to the above, the email address for their head office (director@stepss.ca) does not even exist. And their web address on their business card (www.stepssshoes.com) is ...

#451488
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I worked for stepss for about 4 months and gave them everything I had and worked my butt off for them.. The problem being is that I never once a got paid on time and the check were always late at least 3 days which when your working to live that doesn't work.. As...
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#399375
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